Terms Of Service...

THE TERMS OF SERVICE APPLY TO SERVICES ("PAY FOR SUPPORT" AND "IN-HOME SERVICE") ORDERED FROM PERSONAL IT GUY.


TERMS AND CONDITIONS


Pay For Support
(a) Services: Personal IT Guy will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) User Responsibility: You understand and agree that prior to contacting or allowing Personal IT Guy to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Personal IT Guy shall not be responsible under any circumstance for any loss or corruption of data and/or software.


In-Home Service
(a) Scheduling: Standard service hours are Monday-Saturday, 8 AM- 6 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.

(b) Service Jurisdiction: Personal IT Guy sets the Service Jurisdiction. If a location lies beyond Personal IT Guy 's standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Personal IT Guy standard Service Jurisdiction, please inquire with Personal IT Guy, for information pertaining to standard Service Jurisdictions and applicable trip charges.

(c) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE Personal IT Guy AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $40 CANCELLATION CHARGE WILL BE ASSESSED. Personal IT Guy is not responsible for customer personal property in the premises where the service is provided.

(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE PERSONAL IT GUY AGENT TO YOUR HOME OR BUSINESS. PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

(e) Minimum System Requirements (For Wireless Home Networking Only): All computers to be networked must have a minimum of 10MB of hard disk space and 64 MB of RAM. Password(s) for operating systems(s) and/or ISP must be available at the time of service. Microsoft Windows 98 SE operating system or greater. Operating System disc and Key Code must be available at the time of service. All computers and/or peripherals to be networked must be in good working order and Spyware-free. For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.

(f) Access: The Personal IT Guy Agent must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE Personal IT Guy AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $40 CANCELLATION CHARGE WILL BE ASSESSED.

(g) Product: Personal IT Guy does not honor the warranties in service, repair and/or replacement of the original manufacturer of new or used products. Personal IT Guy may serve as a communication aid within the warranty process and is not liable for any portion of the process. Any used product purchased through Personal IT Guy is purchased AS IS and has no warranty unless it is provided by original owner or manufacturer. Recommendations to purchase made by Personal IT Guy are not covered by warranty of any type, nor is Personal IT Guy liable for any flaws in the product.


Terms Applicable To Pay For Support And IN-HOME Services:
LIMITATIONS TO SERVICE: PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER.

FORCE MAJEURE: If Personal IT Guy 's and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Personal IT Guy and/or its third party service provider, Personal IT Guy and/or its third party service provider may choose not to provide services.

LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.

RELEASE OF LIABILITY: BY SIGNING THIS FORM, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM PERSONAL IT GUY AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.


Changes, Cancellations And Refunds
You may cancel your order if you give Personal IT Guy at least 2 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling (503) 882-3160 / (360) 567-6267. The payment amount will be fully refunded in the manner the purchase was paid.

If you are not satisfied with your service: Please call (503) 882-3160 / (360) 567-6267 for resolution. We stand behind our Pay for Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost. If there is a problem with a reoccurrence of a virus or spyware object and it does not match the originally removed object then a standard hourly rates will apply.


Legal Notice
Personal IT Guy Technical Services refers to a line of technology services provided by Personal IT Guy. Any reference to Personal IT Guy Technical Services in these Terms of Service is a reference to Personal IT Guy.


Contact us for more info